FAQs
PRODUCT FAQs
Q: What is Shaastram Hair Oil made of?
Shaastram Hair Oil is crafted using authentic herbs, real flowers.
Each variant is infused with ingredients like Amla, Mulethi, Brahmi, Bhringraj, Jasmine, Shikakai, Tulsi, and more, each chosen for its unique benefit to scalp and hair health.
Q:Are there real herbs and flowers in the bottle?
Yes! Every bottle of Shaastram
Hair Oil contains visible, real herbs and petals that continue to infuse their
goodness even after bottling, ensuring purity and potency.
Q:Which variant is right for my hair type or concern?
Amla Mulethi – Hair fall &
growth
Coconut Shikakai – Strengthening roots
Jasmine Amla – Dull, lifeless hair
Rose Bhringraj – Scalp hydration & relaxation
Olive Almond – Dandruff & scalp flakiness
Q:Is Shaastram suitable for men and women?
Yes. Shaastram oils are
gender-neutral and work effectively for both men and women.
Q:Is it safe for children or pregnant women?
Our oils are made from natural
ingredients, but we recommend consulting your physician before use if you are
pregnant or applying it to children.
USAGE FAQs
Q:How do I use Shaastram Hair Oil?
Apply small amount directly to your scalp and massage gently. Leave it on for 5 -8 mins minutes or overnight for best results. Wash with a mild shampoo.
Q:How often should I use it?
For visible results, use Shaastram hair oil at least 2–3 times a week.
Q:Is it non-sticky? Can I wear it during the day?
Yes, Shaastram hair oils are non-sticky and lightweight, making them ideal for daytime use as well.
ORDER & SHIPPING FAQs
Q:How long will it take for my order to arrive?
Domestic orders: 2–5 working days
International orders: 7–15 working days (depending on destination)
Q:Do you charge for shipping?
We offer free shipping on orders in India. For International orders, we may have shipping charges.
Q: How do I track my order?
You will receive a tracking link via SMS/email once your order is dispatched. You can also write to us at wecare@shaastram.in for updates.
Q: Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be prepaid.
RETURN, EXCHANGE & REFUND FAQs
Q:Can I return a product if I don’t like it?
We accept returns only if the product is unopened, unused, or damaged in transit. Returns must be requested within 3 days of delivery.
Q:How do I request a return or exchange?
Simply email us at wecare@shaastram.in or call 1800 210 0969. Our team will assist you with the reverse pickup and replacement/refund.
Q: Who pays for the return shipping?
Shaastram will cover the cost of return shipping for eligible cases.
Q: Will I get a refund or replacement?
You can choose between a full refund or a replacement product, depending on the nature of your issue.
PAYMENT & SECURITY FAQs
Q: What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and wallet payments via Razorpay. Paypal for international payments
Q: Is my payment information safe?
Yes. All payments are processed securely via Razorpay. We do not store your card details.
INGREDIENT & SAFETY FAQs
Q:Are the oils tested on animals?
Absolutely not. Shaastram is a cruelty-free brand.
Q: What is the shelf life of the product?
Each bottle has a shelf life of 3 years from the date of manufacture. The oil gets powerful with time with infusion of herbs.
CUSTOMER SUPPORT FAQs
Q: How can I contact customer support?
Email us at wecare@shaastram.in or call us toll-free at 1800 210 0969 (Mon–Sat, 10 AM to 6 PM IST).
Q:Do you have a subscription model or bulk order discounts?
Not yet, but we’re working on it. For bulk or corporate orders, email us directly and we’ll get back to you with a custom deal.
Q. How can I become a Shaastramdistributor?
You can write to us at business@shaastram.in.
Subject line: Shaastram Distributorship . Mention your Name, City, Phone number